Visa Inc. Senior Learning Designer
Feb 2023 – Present
Design and deliver enterprise learning for global product and sales organizations.
Global Sales Enablement Series — 10 modules, 700 specialist sellers
- Product manager and lead designer for a ten-module series on fraud prevention and cybersecurity products, mapped to Visa’s sales methodology; 700 specialist sellers trained, average NPS 70, 70% completion on non-mandatory training.
- Cut production time 30% in three months, through an 80-task project plan per module, enforced three-day stakeholder review windows, and contracted design capacity. Other designers adopted the plan as the team default.
- Managed two contracted designers building Rise modules from my storyboards; ran performance conversations and reviews until both met brand, editorial, and learner-experience standards.
Product Lifecycle Management Cohort — six weeks, 1,400 learners
- Lead learning experience designer and LMS administrator for a six-week cohort program, shipped in three months on a platform new to the company, delivered in waves against a population of 5,000+ product managers and a year-end adoption target.
- 87% completion in the first wave of 1,400 learners, NPS 54. Led post-training focus groups to evaluate the program. The program was later adapted into synchronous onboarding and is now required for all new product practitioners.
- Built applied exercises around an identified adoption barrier; produced eight Synthesia videos and prototyped a Microsoft Copilot agent to answer learner questions. Learners earned a Credly badge upon completing the exercises and final assessment.
Tokenization Sales Training — 400+ sellers, global markets
- Ran a needs analysis and reframed a single-product request into a program covering two tokenization products plus the underlying technology, then secured approval for the expanded scope.
- Delivered in two months with no subject matter expert available, learning the material from dozens of source documents; 400+ sellers completed globally, NPS 69, 62% increase in selling confidence measured pre/post.
- Built diagrams mapping the sell-in path for both products, wrote an editorial guide unifying terminology across two products, and consolidated 200+ feedback items into a single tool to find patterns across sources.
Other Visa work
- Replit AI Policy Training. Course on Visa’s AI usage policy; 800+ employees completed it as a prerequisite for a license.
- Accessibility testing tool. Built with Claude Code and Playwright. Evaluates HTML courses against the 20 highest-priority checks in Visa’s accessibility requirements, returns a compliance score, and automates roughly half the test suite.